Good horsemanship is built on solid basics…so is good business!

Teleseminar Procedures & Etiquette


Today’s technology provides us with a means to share knowledge, expertise and experience in a way that makes learning new things much more accessible than ever before. These teleseminars will offer a hands-on, interactive and fun place for you to learn new skills to operate your horse business or nonprofit. Learning will occur through both the materials presented and your classmates as well.


Check your time zone

Remember to check your Time Zone before the teleseminar starts. These teleseminars are setup using the "eastern time" or EST (New York City, USA) time zone. To verify your own time zone, no matter where you are in the world, check out:


How to call in to a teleseminar

You will have received email confirmation of your registration, as well as the conference call telephone number from Blue Ribbon Consulting. Use this number to connect to your teleseminar. After you’ve placed the call, you’ll be asked for your pass code, which was also sent to you by Blue Ribbon Consulting. You’ll also be instructed to press the pound key (#) on your telephone after typing in the pass code. It’s a good idea to call in a few minutes BEFORE the scheduled time, just to be sure you don’t miss out on the opening comments and getting started.

Most of the time the instructor will be there before you, but in some cases you may arrive before her. Just stay on the line and wait and she will join you about 5 minutes before the call is scheduled. The instructor will ask "Who is joining the call?" and at that time you can give your name and location. For example, you might say, "This is Suzanne from Florida." If you are late getting onto the call, dial in as you usually would and listen quietly until you catch up with the conversation.

If you aren’t able to connect for some reason when you call in, verify the number that you dialed to you haven't misdialed. You can also double check the time as well to make sure you are trying to connect at the right time.



For each of you to get the most out of your teleseminar, the following guidelines should help with the direction and flow of the sessions:

Interaction is an important part of these teleseminars. Time has been built into each session for Q&A, so please wait for the instructor to ask if there are any questions or comments. By keeping pen and paper next to you while you’re on the call, you’ll be able to write down your questions as they arise so that you won’t forget them when it’s time for the Q&A.

When the discussion has been opened to all, please say your name before you comment. For example, "Hi, this is Dave and I have a question. Then wait for the instructor to give you the go-ahead. In this way, the instructor can control the flow of the conversation so that people don't talk over each other and everyone gets a chance that wants one. This is similar to raising your hand in a live learning environment.

It’s great that you want to participate and contribute to the conversation, and it’s encouraged. Be sensitive to the fact that others will want to participate as well and be sure to share the platform equally. Since our seminar is one hour long, phrase your comments concisely and try to make your point quickly. Clarifying and follow-up questions will naturally arise, as will further comments related to the topic. Please feel free to raise these as they occur throughout the class.

We work hard to create a constructive learning environment. That being said, it’s only natural that when you engage two or more people in discussion that disagreements are likely to occur. The best approach to this is to agree to disagree, but also to avoid arguing over other’s opinions. We all come from different backgrounds and sets of experience, so please respect that different people see things in different ways. Try not to change someone else’s view point, and keep feedback constructive. Discuss the issues, not the people.

Often times people are anxious about asking questions. A huge part of learning is, in fact, in having the ability to ask the questions that are on your mind. Across many years of giving riding instruction and business development workshops I’ve always said that there are no dumb questions except that one you didn’t ask. You’ll also discover that when you ask a question another colleague is likely to say “I was wondering about that too!” So please don’t be shy and do ask what you want to know more about.


The logistics of using your phone for learning

With so many options available to us these days for connecting via the telephone, I wanted to share some tips to help you get the highest quality connection. A land line (phones with cords) will give you the best call so please try to use one to call in. Skype and internet-based phones can create problems with sound quality and interference. Similarly, cell phones and cordless phones often bring a lot of background noise and echo to the call. If a cordless phone or cell phone is your only option, you may need to mute your line so we don't all hear echo or background noises. This is particularly true if you're driving.

Mute – As part of our consideration for all those that are on the call, and because there can be 100 or more on the call, it is CRUCIAL that you use the mute button on your phone to prevent background noises if it is available. As you get ready for the call, listen carefully -- is there noise around you? If there is noise, be aware that we can all hear it also. I can also mute the entire group and will do so for the benefit of all if I hear alot of background noise.

Call Waiting - Please disable your call waiting while you’re on the teleseminar. Everyone else can hear a loud noise when someone is trying to call you during the session if you haven’t disabled it. Your phone company can give you directions about how to go about this if you don’t know how to, or you might also find instructions in the front section of your phone book.

Speakerphones – Please don’t use speakerphones because they create a very distracting echo on the line.

Putting the call on hold - If you put the teleseminar on hold for any reason, everyone on the call hears your "hold” music. If you need to take another call, please hang-up from the session and call in again later, after you’ve finished your other phone call.

Kitchen Noises, Bathroom Noises, Personal Noises - We hear everything! Your telephone's microphone is extremely sensitive. We can hear you if you are doing your dishes or laundry, calling your dog, taking another call, kissing your kids as they come home from school… get the idea!


Confidentiality and Reproduction

Please, don’t share the teleseminar call in number with anyone. The number is only for those of you have taken this step to improve your horse business or nonprofit.

Our teleseminars are recorded and you will be contacted via email when you each session is available to download for your personal use. Along those lines, you may not record or otherwise reproduce the teleseminars. It's illegal for you to tape the conversations of the others on the call unless each participant has given their permission. Additionally, the sessions are copyrighted intellectual property. All teleseminars and workshops given by Blue Ribbon Consulting, LDO, LLC are copyrighted with the U.S. Copyright office.

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