In parts 1 and 2 of this 3 part series, we looked at:
Scenario 1: A boarder's horse kicks another horse and the injury requires a vet call and stitches.
Scneario 2: A boarder's check bounces and they say that they have no money at the present.
Let's look at Scenario 3.
Scenario 3: An irate boarder leaves the barn and starts to bad mouth previous barn and trainer.
Some people are never happy. Lots of people don’t know how to take the high road. If someone is leaving your facility and you know that they are angry, you will be smart to have approached them from a listening point of view about what they are so unhappy or angry about. You can also, calmly, offer them options and other perspectives. If they remain unhappy and angry you can almost expect that they are going to bad mouth your facility and their experience there. Unfortunately the horse industry has plenty of this kind of activity. In this situation, if their claim is unjustified, you will want to take the high road and ignore their comments. The people that listen to them and buy in to what they have to say may not be your ideal prospect. And if their claim is unjustified there will not be a whole host of others that join in and agree that they had the same experience. If there is a whole host of others, then you have a bona fide problem that needs to be examined.